Hi All – as part of our Later Life Ambitions campaign we are looking for real life experiences of the care system in this country and I would be grateful if you would forward this on to members.
Six months ago, the Competition and Markets Authority (CMA) launched an investigation into the issues affecting the 430,000 older people in care and nursing homes in the UK. The CMA have been examining whether the care home industry is working well and treating residents and their families fairly. The CMA is now halfway through its process and has published an update report with its interim findings. The CMA has also opened a consumer protection case addressing concerns that some care homes may be breaking consumer law.
NFOP/CSPA/NARPO has been working through Later Life Ambitions to support the CMA in its inquiry to ensure that care homes are upfront and transparent about the costs that will be charged to people at all stages of their care. We have met with the CMA and will be submitting our views to their inquiry. We would like to hear whether any of our members have had a negative experience with the care home market. In particular, we would like to know whether you or a family member has experienced:
- Large upfront payments charged for care home residents
- Fees for extended periods after the death of a resident
- Uncertainty about the care options available
- Complexity of the complaints system
If you would like to help us with our submission to the CMA, please email your thoughts and experiences to Fenella at firstname.lastname@example.org. All information will be treated in confidence, and your details will be anonymised.